Return and Refund Policy

GadgetFlow Lab

Overview

At GadgetFlow Lab, customer satisfaction is our top priority.
If you’re not completely satisfied with your purchase, we’re here to help.

Please read this Refund Policy carefully to understand your rights and how refunds are handled.

Returns & Refund Eligibility

We offer a 30-day return policy from the date you receive your order.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be in its original packaging

  • Proof of purchase is required

Certain items may not be eligible for return due to hygiene or safety reasons (if applicable).

How to Request a Refund

To initiate a return or refund, please contact us at:

📧 gadgetflowlab@gmail.com
📞 +972 54 900 0763 (Phone / WhatsApp)

Include:

  • Your order number

  • Reason for return

  • Photos (if the item is damaged or incorrect)

Our support team will respond within 24–48 business hours.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the issue

We will offer:

  • A replacement at no additional cost
    or

  • A full refund (depending on the situation)

Refunds (If Approved)

Once your return is approved:

  • Refunds are issued to your original payment method

  • Processing time: 5–10 business days

  • Shipping fees (if any) are non-refundable

Please note:
Refund timing may vary depending on your bank or payment provider.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Return shipping fees are non-refundable

We recommend using a trackable shipping service for returns.

Order Cancellations

Orders can only be canceled within 12 hours of purchase.
After this time, orders may already be in processing or shipped and cannot be canceled.

Non-Refundable Situations

Refunds will not be issued for:

  • Incorrect address provided by the customer

  • Delays caused by shipping carriers or customs

  • Items damaged due to misuse or normal wear

  • Orders marked as delivered by the carrier

Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  1. Check with your bank or card provider

  2. Contact us at gadgetflowlab@gmail.com

Contact Information

If you have any questions about our Refund Policy, contact us at:

GadgetFlow Lab
📧 Email: gadgetflowlab@gmail.com
📞 Phone / WhatsApp: +972 54 900 0763
🌍 Location: Israel

Customer Support:
Sunday – Thursday, 9:00–18:00 (GMT+2)